Covid-19

IMPORTANT UPDATE
The Patagonia Astrology retreat scheduled for November is still on the go ahead until further notice. However, Alma Soul & Travel will ensure the safety of its clients by putting in place health protocols to protect all participants and staff members. The well-being of our guests, team and community is our top priority and we will ensure all feel safe to travel and experience the retreat in Chile.

Expect the following prevention protocols when attending our retreat:
 

  • The temperature of all our guests will be taken on arrival

  • The use of protective masks for every participant when travelling in vehicles and where social distancing is not possible

  • More activities held outside to avoid close contact

  • Cleaning checklist and schedule

  • Request to use hand sanitizer before entering any common area or group activity

  • On demand hand sanitizer and in all guest rooms and in all public spaces.

  • Constant disinfecting of all vehicles, common areas and equipment after use

  • Gloves will be worn by all staff 

  • Gloves and masks will be worn by all chefs
     

We recommend you to follow these precautions before attending the retreat:
 

  • Encouraged to self-quarantine at home for 14 days prior

  • Get Covid-19 tested 7 days before the trip

  • When travelling to the retreat it is recommended you protect yourself using masks and gloves

  • We encourage extra hand washing and the use of hand sanitizer while traveling to the retreat

  • Maintain social distancing at all times

  • Bring your own yoga mat with you

What to expect if the retreat is cancelled:

  • If the Chilean government continues to declare a State of Catastrophe due to the COVID-19 outbreak or if they restrict entry to our country by any circumstance, Alma Soul & Travel will notify you of the retreat postponing and give you the opportunity to hold your spot for the new date or the opportunity o request your money back.

  • If a refund is requested after being notified of a new date for the trip, you will get the total amount minus USD$250 due to the charge in handling operations.

  • If you request a cancellation due to testing positive to Covid-19 within 2 weeks before the trip, you will receive a full refund of the total amount minus USD$250 in charge for handling operations only if we manage to find someone to take your spot. If we aren't able to fill your spot on the retreat, we will refund only 50% of the total amount. 

  • If you request a cancellation without a proof of testing positive on Covid-19 we will follow the Cancellation & Refund policy stated on our Terms & Conditions guide.

Until now, we may have never appreciated open borders between our countries.
We value the exchange between cultures and understand the value of the tourism economy. We understand the measures taken by governments to protect us all, they are necessary. The more we cooperate the sooner we can begin normalcy and travel again.

 

Stay healthy.
Alma Soul & Travel team.


For more information on border restrictions COVID-19 updates please visit
www.gob.cl/coronavirus
www.pasosfronterizos.gov.cl/complejos-fronterizos
www.chilereports.cl
www.nuevopudahuel.cl