TERMS & CONDITIONS
By booking a trip with us, you are agreeing to these Terms & Conditions, which constitutes the entire agreement between you and us.
Only for singular clients, agencies and Tour Operator have a different policy arranged with each of them
At time of booking, you may pay in full or alternatively with a 50% deposit of the total amount due to the travel package of your choice.
Until we have received the total required amount or deposit we cannot confirm your booking and no contract will exist between you and Alma Soul & Travel. Your booking is not secure until we can confirm the receipt of payment. Once receiving this, you will get a welcome e-mail confirmation from us and further information with details about the trip you have booked.
↠ All personal details are mandatory in the registration form.
↠ The participants minimum age is 18 years old. Unless traveling with a responsible adult.
↠ If booking is made between 1 - 60 days before the trip start date, full payment is required.
↠ When only a deposit is made at the time of booking, full payment is required to be made at least 60 days before the start date of your trip with us.
The price of the trip indicated on this website, is the exact amount to be received by us, irrespective of fluctuations in currency and/or any third party transfer charges.
↠ All transfer details will be emailed to you once you fill in the registration form on our website.
Travel insurance is recommended for every single attendant to our trip. This should provide coverage of any personal unexpected cancellation, illness, accident, death, medical expenses, loss of personal effects or luggage, emergency repatriation and any of the usual risks of traveling to a foreign country.
Alma Soul & Travel will not be responsible for any situation out of it's control such as delays on arrivals, departures, lost or damage baggage.
If any variation on your itinerary occurs, it will be at your own expense and responsibility.
PRE-EXISTING MEDICAL CONDITIONS & MEDICAL CONCERNS
It is very important that at the time of booking, you notify us of any pre-existing medical conditions, treatments, allergies, intolerances and surgeries you currently have or had in the past. In case you failure to notify Alma Soul & Travel reserves the right to decline, cancel or deny your participation on the trip.
The trip is undertaken at your own risk and it is your responsibility to consult a doctor if the circumstances are necessary. In some situations we will ask you to obtain proper and detailed medical advice whether or not you are sufficiently fit and healthy to participate on the varied activities we offer.
We will only accept women who are less than 28 weeks pregnant and should provide a letter from their personal doctor specifying that they are fit and healthy to engage on the activities during the trip. Alma Soul & Travel will try to do the best to make adjustments to the programme for them.
You must notify any member of Alma Soul & Travel immediately if you do experience any injury or discomfort during your trip.
It is your own responsibility to consult with a physician to ensure your positive medical condition in order to participate in full under our provided services and activities.
All travel arrangements are your own responsibility and at your own cost. Please check with the respective Consulate or Embassy for visa, permits and certificates required to travel to our destinations. You must hold an active passport with at least 6 months of validation beyond the duration of your trip with us. We are not responsible if you are not allow to entry to a country because you do not have a passport, a proper visa, or any other travel documentation.
If you arrive earlier than the starting date of the trip, we will not be responsible to book your accommodation.
More information about immigration here...
CANCELLATION & REFUND
Cancellation will only be valid the day we receive a written letter on Alma Soul & Travel sent via email by you or the person who contracted the service.
In the event you need to cancel your trip with us, the following refund policy applies;
↠ Cancellation requested by you over 60 days before the start date of the trip: full refund minus USD$250 in charge for handling operations.
↠ Cancellation requested by you between 30-60 days before the start date of the trip: refund of 50% minus USD$250 in charge for handling operations.
↠ Cancellation requested by you with less than 30 days before the start date of the trip: No refund.
If a client chooses to leave the trip, or stop using our services for any reason post departure, Alma Soul & Travel is not obligated to make any refunds.
CANCELLATION BY US
Alma Soul & Travel reserves the right to cancel a trip in the presence of any natural catastrophe or political situation that threatens the safety of passengers. Money refund will apply under the specifics agreement made in the Cancellation & Refund item above or with any of the specific and each agency or Tour Operator in private emailing.
Alma Soul & Travel reserves the right to cancel your booking if full payment has not been received in within 60 days prior to the starting date of the trip. We do also reserve the right to decline anyone from joining a trip with a justifiable cause. (Cancellation & Refund policy will apply)
In the unlikely event that we need to cancel a trip for any personal reason of Alma Soul & Travel team, you will receive a full refund of the booking payment. However, we will not cover additional travel expenses or be responsible for any consequential expenses incurred as a result of any cancellation, including, but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
In particular, our trips require a minimum number of participants to have booked by 60 days prior the starting date of the trip. If this minimum number has not been reached by then, we may cancel and refund the money you have paid to us using the Cancellation & Refund policy above.
Please read the travel insurance policy.
Extra and optional activities or local events and festivities during your time with us do not form part of the trip and the cost of them is not included in the package. You accept that any help by an operator at Alma Soul & Travel in arranging these extra activities for you does not render us liable for them.
Any safety and quality standard will be an exclusive agreement between you and the activity provider, where we make no representation of it.
AT THE CAMP
Each participant is responsible for the equipment provided by us during the trip, accepting the responsibility to replace it in case of loss or damage by inappropriate use. It is important each person listens and follows to our group leaders instructions according to safety and behavior at the place of our stay. Any ground operator of Alma Soul & Travel has the right to refuse your participation in any activity, if, in the opinion of he/she, your ability or any weather external conditions might be a hazard for the service provided. Regardless to say, no customer may utilize the services to consume, provide, sell or offer controlled substances, illegal drugs, weapons; pirated materials, illegal goods or weapons.
Pets or any other animal are prohibited during your trip with us.
In case of refusing to the above, Alma will take any necessary measures, such as the exclusion of the trip.
By participating in any of our services and programs you hereby grant Alma Soul & Travel parties an unrestricted right to use and publish photographs and/or video and film taken of you while the duration of the trip and/or activity, for editorial, trade, social media, and any other professional purpose, in any manner and medium, and to copyright the same. Furthermore, you hereby release and discharge the Alma Soul & Travel parties from any and all claims relating to the said photographs and/or film and use of your image.
TRIPS & ITINERARY CHANGES
Prices indicated on our site are subject to variable and seasonal pricing. Advertised prices are based on current rates of exchange, tariffs, and taxes. Alma Soul & Travel reserves the right to increase its trip price without notice to cover increased costs. Every effort will be made to operate trips as planned.
All discounts and reduced pricing are applied at Alma Soul & Travel's discretion. The reduced pricing or discounts applies to new bookings only. Any of these will apply after you have paid your deposit and the original price has been locked at the time of booking.
CLAIMS & COMPLAINTS
In case you have any complaints during your trip with us, please inform the situation immediately to one of our ground operators. All our group leaders will do their best to put things back right and to reach the satisfactory standard you expect.
Any further complaint after the duration of your trip with us, should be made by email and sent to us within 10 days after the last day of your trip with Alma Soul & Travel.
Alma Soul & Travel reserves the right to remove you from a trip if you are creating hazard to yourself or others, or if we notice you are involved in any illegal activities. Any cost resulting from this will be at your own expense.
Alma Soul & Travel is not responsible for any uncomfortable behavior from any of the other guest but we will try to mend the situation for the benefit of the group.
DISCLAIMER BY US
Alma Soul & Travel does not accept any responsibilities or refunds including but not limited to the following circumstances;
↠ When a defective service is due to a third party or it occur in an unpredictable manner.
↠ When any misinterpretation,errors or omissions with the information stated on this website, brouchers or social media.
↠ When the service cannot be provided due to unpredictable conditions such as natural disasters, meteorological aspects or any situation beyond the control of Alma Soul & Travel.
↠ If any activity, meal or transportation is missed due to the traveler personal reasons.
↠ Any happening which occur before and after the course hours.
↠ When the client is responsible for the incorrect delivery of services.
↠ Theft or damage to any personal possessions, before, during or after your trip with us.
↠ When any problems you encounter while traveling to and from your trip with us, including problems with flights, visas or any other matter.
↠ When injuries or medical conditions that develop during or after your trip with us.
↠ If any dangers involved in traveling to and from the beach ares, yoga sessions, tour site and any activity while your stay with us.
↠ If illness, sickness, intoxication or death by eating food and drinking any kind of beverages at the destination provided by Alma.
↠ When any happening occurs while operating with the equipment we provide including but not limited to; the use of surfboards, fins, wetsuits, yoga mats.
↠ When any impact, collision, hazards, infections, irritations or erosions caused by weather conditions, rocks, reef, swimmers, surfers, drivers, animals, insects or even by your own inability to prevent this hazards.
DISCLAIMER BY YOU
.By booking a trip with Alma Soul & Travel you assume and acknowledge the followings;
↠ Neither you nor anyone traveling with you has any physical, mental or other conditions that would create a hazards to yourself or any in the group members.
↠ Participating with Alma Soul & Travel is entirely at your own risk and you freely accept all services provided by us.
↠ Hazards and dangers involved with any of the indoor and outdoor activities provided by us as a result of your participation in any of them.
↠ Responsibility for any injury or damage whilst undertaking any activities during your trip with us.
↠ Responsibility for your own behavior towards any of the group members or Alma soul & travel ground operator.
↠ Conceding permission to Alma Soul & Travel for unrestricted right use of photographs, videos or any image taken of you during your time with us, for editorial, social or any professional purpose by us.
↠ Agreeing with all terms and conditions stated as above including but not limited to services, instructions, supervision and trainings provided by Alma Soul & Travel company.